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Shipping policy
SHIPPING POLICY
Last updated: June 2026
Processing Time Orders are processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has been dispatched.
UK Shipping
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard | £4.99 (FREE over £50) | 3–5 business days |
| Express | £6.99 | 1–2 business days |
EU Shipping
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard International | £9.99 (FREE over £100) | 7–14 business days |
North America (US & Canada)
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard International | £12.99 (FREE over £100) | 10–21 business days |
International Shipping (Rest of World)
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard International | £23.99 (FREE over £100) | 10–21 business days |
Important Notes
- Delivery times are estimates and may vary due to customs, carrier delays, or peak periods
- International orders may be subject to customs duties and import taxes, which are the customer's responsibility
- We are not responsible for delays caused by customs clearance
Incorrect Delivery Address It is the customer's responsibility to ensure that the delivery address provided at checkout is accurate and complete. If a delivery fails due to an incorrect or incomplete address, we will attempt to contact you to arrange redelivery. If we do not receive a response within 7 days, the package may be returned or abandoned and we reserve the right not to issue a refund for the order.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at contact@ded-planet.net and we will investigate with the carrier.
Contact contact@ded-planet.net